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Damien was the best salesman I've ever encountered in my 28 years of life

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

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Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

Their service department was great. They were able to see me that same day and that helped out a lot. I didn’t have to come on the weekend.

Excellent experience Damien was very helpful

Just updated my vw. Howard and Ruby were great getting me the best deal and making the purchase as quick and efficient as possible! I recommend them both to make your car purchase smooth and enjoyable.

Really disappointing customer service from Fiesta Volkswagen. I brought my car in for what was supposed to be my last complimentary oil change, and they refused to honor it because I was 140 miles over the 36,000-mile cutoff. Not 1,000 miles. Not several thousand. 140 miles. I understand policies have limits, but refusing a customer over 140 miles feels incredibly petty and is a great way to lose future business over the cost of an oil change. I bought the vehicle expecting to be taken care of by the dealership, and instead they chose to hide behind the exact mileage cutoff rather than show ... Read More

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Google - Sep 16, 2026

Really disappointing customer service from Fiesta Volkswagen. I brought my car in for what was supposed to be my last complimentary oil change, and they refused to honor it because I was 140 miles over the 36,000-mile cutoff. Not 1,000 miles. Not several thousand. 140 miles. I understand policies have limits, but refusing a customer over 140 miles feels incredibly petty and is a great way to lose future business over the cost of an oil change. I bought the vehicle expecting to be taken care of by the dealership, and instead they chose to hide behind the exact mileage cutoff rather than show even a tiny amount of flexibility. If this is how Fiesta VW handles customer loyalty over 140 miles, I’ll gladly take my future service and business somewhere else.

Service department has given me the run around since I have purchesed vehicle about a month ago I have been having stalling problems in the vw atlas 3.6l I told them they are know to have bad charcoal canisters so I took it in they said they would look at it also well I was there i also needed a driver side light cause the DLR was out/going out so they said they would take care of it cause it’s still under warranty well now a month later im still having stalling problems cause the “team” that okays ... Read More

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Google - Sep 12, 2026

Service department has given me the run around since I have purchesed vehicle about a month ago I have been having stalling problems in the vw atlas 3.6l I told them they are know to have bad charcoal canisters so I took it in they said they would look at it also well I was there i also needed a driver side light cause the DLR was out/going out so they said they would take care of it cause it’s still under warranty well now a month later im still having stalling problems cause the “team” that okays everything still hasn’t okayed it and the new light the tech ordered a passenger and installed the passenger light when it was the driver the whole time not to tell they told me it was fine when I went in the first time and told me the stalling was the on off when you stop so I had to take the tech for a drive to show him what was happening cause he couldn’t get it to act the way I was getting it to act so I did and he sure did almost stall on us in the vw parking lot now when I went and this is my 5th time this month not to mention it was acting up more with a full take so I would fill it up every time and im only getting 10 mpg so by the time I get back home im at half a tank and im probably ginna have to make multiple more trips and who’s to know if the charcoal is getting inside the engine or any other major parts but they continue to tell me well at-least it’s under warranty… Ryan the tech has not listened at all and tells me the problem that’s happened will not ruin my engine down the way especially when it’s out of warranty has even laughed at me over the phone.. so have reached out to the manager of service department and they have not reached back out and now I had been hearing a chatter noise from my engine bay and I went to look my air in take on the grill is not torque down also the radiator is lose and found black tape holding some of the parts witch is ridiculous and now there service manager is playing there little game i left a masse with the front desk cause when my call got transferred he wasn’t available and now I’m currently still waiting from the comment I read it sounds like this manger has a problem when people have a problem with there “work” obviously somthing needs to change about this department but I’ll try making another call around lunch time …

I got a flat tire earlier in the day and couldn’t change my tire because I didn’t have the key for the lug nuts. My coworker called and spoke to Trey who told my coworker to send me in and they would change my tire for me. They also replaced the lock lug nuts with regular ones so I don’t have to go buy a key. Amazing service and good people.

Thanks for the coffee and snacks

We could not recommend Fiesta Volkswagen on Lomas more highly. Our sales representative, Damien Schwalbach, was very knowledgeable, friendly, and answered all of our questions with ease. The sales manager, Kyle Bachman, was also incredibly helpful and worked diligently to obtain the best price for our new 2026 Tiguan. The finance manager, Ruby Caro, also helped us with our purchase and was so professional and courteous.

Great service!

I am so grateful for the incredible support and experience I had purchasing my new car from Fiesta. I had originally gone to University Volkswagen, but I wasn’t given many options or much help in finding a vehicle that worked for me. I remember leaving feeling so disappointed and discouraged. Then I received a letter from Fiesta and decided to give them a chance. I’m so glad I did! To my surprise, Howard and Derek worked together to present me with multiple options to help me purchase my new vehicle. They didn’t have to go the extra ... Read More

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Google - Jul 27, 2026

I am so grateful for the incredible support and experience I had purchasing my new car from Fiesta. I had originally gone to University Volkswagen, but I wasn’t given many options or much help in finding a vehicle that worked for me. I remember leaving feeling so disappointed and discouraged. Then I received a letter from Fiesta and decided to give them a chance. I’m so glad I did! To my surprise, Howard and Derek worked together to present me with multiple options to help me purchase my new vehicle. They didn’t have to go the extra mile, but they did. They truly went above and beyond to make sure I drove away in a brand-new car. I will always be grateful for their kindness, expertise, and dedication. Thank you, Howard and Derek, for making what started as a disappointing experience turn into such a positive one. I highly recommend Fiesta to anyone looking for a dealership that genuinely cares about its customers!

This was my 1st experience with Fiesta Volkswagen, and VW in general, and I am so impressed. Mike Lujan was our main guy, and he knew everything about the cars we test drove. He was super chill, friendly, professional, and kept in touch until I was ready to purchase. He never once pressured me or tried playing games, which is huge in my book. GM Derek Velasco and Sales Manager Kyle Bachman also deserve a shout-out for their professionalism, friendliness, and willingness to help make the buying process easy. Business Manager Ruby Caro was friendly, efficient, and professional when it ... Read More

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Google - Jul 24, 2026

This was my 1st experience with Fiesta Volkswagen, and VW in general, and I am so impressed. Mike Lujan was our main guy, and he knew everything about the cars we test drove. He was super chill, friendly, professional, and kept in touch until I was ready to purchase. He never once pressured me or tried playing games, which is huge in my book. GM Derek Velasco and Sales Manager Kyle Bachman also deserve a shout-out for their professionalism, friendliness, and willingness to help make the buying process easy. Business Manager Ruby Caro was friendly, efficient, and professional when it came time to sign all the paperwork. I felt I was in good hands from the moment I stepped onto the lot. 12/10, would buy here again.

I purchased a 2021 Toyota camry se. Tommy helped me out. He is a really cool guy. He’s really straightforward he answered all my questions and helped me i would 100% recommend shopping here for your next vehicle.

Amazing Staff at Fiesta Volkswagen. They went above and beyond on helping me get into a newer SUV. Derek, Howard and Ruby were so helpful and informative on everything. I would recommend this place to friends and family looking to purchased new or used. Love my new SUV!

Damien & Ruby were an absolute delight to work with. They made so many accommodations for me to get my new vehicle. Damien was an advocate for me, and Ruby finalized the deal - getting my payment down to less than I stated I could do. Fantastic team. I hope I wasn't too hard to deal with. Thank you so much.

I've purchased two cars from this location, and I have never had anything bad to say about the team. I just recently made a second purchase, a 2025 Taos. Mike, Kyle, and Ruby were so very helpful and kind, from picking a car that I was happy with to crunching numbers and signing paperwork, never once did I feel rushed or pressured in one way or another. It felt like I was working with an old friend. If anyone I know is in the market for a new car, be it Volkswagen or not, I will 1000% be sending them this ... Read More

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Google - Jul 11, 2026

I've purchased two cars from this location, and I have never had anything bad to say about the team. I just recently made a second purchase, a 2025 Taos. Mike, Kyle, and Ruby were so very helpful and kind, from picking a car that I was happy with to crunching numbers and signing paperwork, never once did I feel rushed or pressured in one way or another. It felt like I was working with an old friend. If anyone I know is in the market for a new car, be it Volkswagen or not, I will 1000% be sending them this way! Thank you so so much!

I just wanted to share some of our experience working with Tommy Footracer at Fiesta Volkwagen. We went through a very indepth process to lease an 2026 Tiguan. Tommy was very helpful with this process, also helping with the process to sign up for a loan through Volkswagen financial. And to finish up with going above and beyond with Tommy, he drove the vehicle to our home in NE ABQ, due to my wife not being able to drive yet after and accident. We were very greatful to Tommy for his assistance in getting the vehicle home. This was very helpful ... Read More

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Google - Jul 11, 2026

I just wanted to share some of our experience working with Tommy Footracer at Fiesta Volkwagen. We went through a very indepth process to lease an 2026 Tiguan. Tommy was very helpful with this process, also helping with the process to sign up for a loan through Volkswagen financial. And to finish up with going above and beyond with Tommy, he drove the vehicle to our home in NE ABQ, due to my wife not being able to drive yet after and accident. We were very greatful to Tommy for his assistance in getting the vehicle home. This was very helpful and we really just wanted to bring attention to Tommys efforts in our purchase with Fiesta VW. Thank you!!!

Always friendly and professional.

I bought my GTI VW from Fiesta Volkswagen on Lomas in Albuquerque. It was a pleasure to work with Tommy and Kyle, they made sure my experience on purchasing my car was excellent!

Tommy and Kyle were fast and willing to work with me on a new Golf GTI. At most dealers, I feel like the sales people swarm and bother you non stop. I did not ever get that feeling here. Everyone was very informative and less pushy than I have seen in the past and their service department was great as well. If you are looking for a VW, I highly recommend this dealership over university VW.

I am giving this dealership a bad review because I got my oil change done yesterday on my Volkswagen Taos on 06/28/26. I drove like over three hundreds miles to get an oil change because there’s no VW dealership in the four corners area. So, today I was on my way to work this morning, and I noticed an oil stains in my drive way. So I looked underneath my car, and noticed a lot of oil stains on the pan and the oil was dripping. And, this is only my second oil change, and this is a new vehicle ... Read More

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Google - Jun 30, 2026

I am giving this dealership a bad review because I got my oil change done yesterday on my Volkswagen Taos on 06/28/26. I drove like over three hundreds miles to get an oil change because there’s no VW dealership in the four corners area. So, today I was on my way to work this morning, and I noticed an oil stains in my drive way. So I looked underneath my car, and noticed a lot of oil stains on the pan and the oil was dripping. And, this is only my second oil change, and this is a new vehicle too. Now, I don't want to drive it to work, because I don’t t think it safe to do. I am very upset with the service department, aren’t they suppose to check everything and not do a sloppy job. They should hire people that aren’t lazy, or hire people that know what they are doing! I don't think I will be taking my car there to get an oil change….l have pictures attached. Now, I have to wait for the manager to call me back.

I came in with a wing and a prayer came out with a brand new Volkswagen Jetta! Shout out to Damien. I’m still in shock.🤯😂😭

Ryan, service, and the parts department worked diligently to get my friend and I back to our remaining 19 hours of a 25 hour road trip. It's so appreciated.

DO NOTBUY FROM THIS COMPANY. THE CHECK ENGINE LIGHT CAME ON 4 MONTHS IN TO HAVING THE CAR LOTS OR REPAIRS NEEDED Ipayed 15,000 cash for a kona 2018 and it also has HUMAN URINE DAMAGE. they did well to cover up the smell with car sent massive amounts of it. Now it weared off and boom the floor board behind the drive seat was old urine. I was very patient when they wholesale my other car with out any signatures, I was patient when Jess knocked off the antenna.I HAVE ONLY HAD THE CAR 4 MONTHS But not now I'm reporting ... Read More

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Google - Jun 23, 2026

DO NOTBUY FROM THIS COMPANY. THE CHECK ENGINE LIGHT CAME ON 4 MONTHS IN TO HAVING THE CAR LOTS OR REPAIRS NEEDED Ipayed 15,000 cash for a kona 2018 and it also has HUMAN URINE DAMAGE. they did well to cover up the smell with car sent massive amounts of it. Now it weared off and boom the floor board behind the drive seat was old urine. I was very patient when they wholesale my other car with out any signatures, I was patient when Jess knocked off the antenna.I HAVE ONLY HAD THE CAR 4 MONTHS But not now I'm reporting to the bbb

Everyone we encountered at Fiesta Volkswagen was great. Mike and Ruby were both amazing to work with! We had a great experience. Thank you!

Just bought a super used car here. I told Tommy Footracer & Kyle Baumann what I was looking for and how much I was willing to pay and they found me the right car at the right price. They really came through for me. I will definitely buy my next new/used vehicle from them.

I worked with Damien. I’ve been looking for a truck and he was the man to get me in that truck. Ruby was awesome. She took care of us.

I bought a vehicle back in April. It was a wonderful experience and I’m telling you I bought about 20 vehicles in my lifetime so far this was by far the easiest no BS experience I’ve had so I recommended my brother-in-law to this dealership and he bought a Atlas Cross sport from Damien That car is beautiful, but the experience was amazing. They stayed late for us after they close and where men of their words I will recommend again.

I had a mystery issue with my 2021 VW's battery. These guys were so thorough and so responsive! The actual problem turned out to be fairly bizzare and they not only fixed it, they kept at it UNTIL they could fix it. I had already had great experiences with Fiesta, but they went above and beyond this time. Thanks, Migule and Team! Solid service. Appreciate you!

Just bought a new car today, it was truly a blessing to work with Damien and Kyle, they worked really well with me and got me an excellent deal! Id absolutely recommend this dealership to everyone and anyone!

Overview Awesomeness Ruby is awesome so is Kyle as well as Howard.

Speedy process, Damian and Derrick are very friendly and professional, and were able to get us into the vehicle we wanted at a great rate. A better dealership experience!!

The staff at Fiesta Volkswagen were so kind and helpful. Damien was so knowledgeable about the vehicle and was friendly but never pushy. Kyle’s excited energy was so contagious. I’m walking away with a new Volkswagen Tiguan, what a fun Birthday present to myself!

Went car shopping this past weekend, had the pleasure of working with Kyle and Damien, I was originally looking for a used car but I immediately fell in love with a brand new 2026 Volkswagen Jetta SE on a test drive. Kyle and Damien did an excellent job working with me so I was satisfied and happy with my purchase. Having the pleasure of purchasing my first brand new car with Fiesta Volkswagen, I highly recommend this dealership for a brand new or used car. Every worker here is very friendly and will make it their mission to make sure you ... Read More

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Google - May 26, 2026

Went car shopping this past weekend, had the pleasure of working with Kyle and Damien, I was originally looking for a used car but I immediately fell in love with a brand new 2026 Volkswagen Jetta SE on a test drive. Kyle and Damien did an excellent job working with me so I was satisfied and happy with my purchase. Having the pleasure of purchasing my first brand new car with Fiesta Volkswagen, I highly recommend this dealership for a brand new or used car. Every worker here is very friendly and will make it their mission to make sure you are satisfied with your car purchase.

⭐⭐⭐⭐⭐ Absolutely Outstanding Car Buying Experience! ⭐⭐⭐⭐⭐ I recently purchased a vehicle and I can honestly say this was one of the best dealership experiences I’ve ever had. From start to finish, Damien Schwalbach made the entire process smooth, stress-free, and actually enjoyable. Damien was incredibly friendly, professional, and genuinely cared about helping me find the right vehicle instead of just making a sale. He took the time to answer every question, explain all the features thoroughly, and made sure I felt comfortable every step of the way. His knowledge and positive attitude really stood out. Manager Kyle Bachman was equally ... Read More

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Google - May 24, 2026

⭐⭐⭐⭐⭐ Absolutely Outstanding Car Buying Experience! ⭐⭐⭐⭐⭐ I recently purchased a vehicle and I can honestly say this was one of the best dealership experiences I’ve ever had. From start to finish, Damien Schwalbach made the entire process smooth, stress-free, and actually enjoyable. Damien was incredibly friendly, professional, and genuinely cared about helping me find the right vehicle instead of just making a sale. He took the time to answer every question, explain all the features thoroughly, and made sure I felt comfortable every step of the way. His knowledge and positive attitude really stood out. Manager Kyle Bachman was equally impressive. Kyle was extremely knowledgeable, professional, and easy to talk to. You can tell he truly values customer service and runs things the right way. He helped make everything straightforward and transparent, and I appreciated how respectful and honest he was throughout the process. Together, Damien and Kyle made an amazing team. The dealership atmosphere was welcoming, pressure-free, and professional. I drove away feeling confident, appreciated, and excited about my purchase. If you’re looking for a dealership that treats people right, I highly recommend asking for Damien Schwalbach and Kyle Bachman. Top-notch customer service all around! 🚗💯

This is the first dealership I didn’t feel pressured or nervous about the process. Derek and Mike were such lovely people you would have thought we were long time friends. Despite my situation they made it to where I could walk out with a brand new car and everything I wanted without feeling robbed. I appreciate them for everything!!

My experience with VW Volkswagen was wonderful! When walking from my previous vehicle to the entrance I was welcomed by Tommy. He LISTENED to my details of needing a family car and specifics of what I could not go without. During the conversation of my money down, credit score, and desired monthly payment we were assisted by Derek. These two were a powerhouse duo and got me in the perfect SUV with a monthly payment I can afford. The process ended with miss Ruby who explained all the contract legalities with comfort and some laughs! This was the most seamless ... Read More

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Google - May 22, 2026

My experience with VW Volkswagen was wonderful! When walking from my previous vehicle to the entrance I was welcomed by Tommy. He LISTENED to my details of needing a family car and specifics of what I could not go without. During the conversation of my money down, credit score, and desired monthly payment we were assisted by Derek. These two were a powerhouse duo and got me in the perfect SUV with a monthly payment I can afford. The process ended with miss Ruby who explained all the contract legalities with comfort and some laughs! This was the most seamless car buying experience I have ever had. From here on, I will refer folks to on point and fun Tommy; to caring and optimistic Derek and to cordial and engaging Ruby! Thank you VW Fiesta!

Had a great experience here at Fiesta Volkswagen! I showed up with my wife and kids on short notice to see a car we found online. As soon as we pulled up, the vehicle was right at the front of the dealership ready to go. Howard helped us every inch of the way going above and beyond to meet our needs for the purchase. Ruby assisted us in having a smooth experience with the financing part of the purchase and answering all the questions we had. Would recommend for a great customer experience!

Damien was amazing and awesome I came in looking for a vehicle and he was very helpful in finding a reliable fuel efficient car. If you ever are looking I highly recommend Damien he will treat you with respect and very kind.

Howard Green was exceptional as our salesman. He made us feel comfortable and made the process very easy.

I had an amazing experience with Volkswagen. I came in with a flat tire, and they helped me immediately without any hassle. The team was professional, efficient, and made me feel like a priority from the moment I arrived. Not only did they repair my tire quickly, but they also kept me informed throughout the process and showed great attention to detail. To top it all off, they returned my car cleaner than when I brought it in, which was such a thoughtful touch. Excellent customer service, fast turnaround, and genuine care, highly recommend! ⭐⭐⭐⭐⭐

This service department is highly understaffed and as a result delivers poor customer service. They never return calls or update you on your car that is being serviced. I have had three VW cars and sadly will not ever buy another one due to the poor customer service from the Service Department.

Damien was great! He was very professional and knew how to answer all the hard questions we asked! 10/10 I would recommend him to anyone buying. He was very patient and attentive. Wouldn’t have have asked for any other salesmen to help us!

I been looking for a ford bronco for a while and Damien Schwalbach made me feel welcome. And gave me a great out the door price for my ford bronco Thank you will comeback for future vehicles.

I worked with Damien to get into my 2019 Jetta. Damien was wonderful! The guy was very knowledgeable and easy to work with! He was patient with my many dumb questions and it made me feel welcome to ask away With as many questions as I had. He was also patient with my indecisiveness when deciding what vehicle to go with. Everyone was warm and welcoming and very knowledgeable, but a special shout out to my dude Damien! Ruby, the finance manager was a delight to work with as well! Super knowledgeable, beautiful and transparent with the details of the financing! ... Read More

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Google - Apr 11, 2026

I worked with Damien to get into my 2019 Jetta. Damien was wonderful! The guy was very knowledgeable and easy to work with! He was patient with my many dumb questions and it made me feel welcome to ask away With as many questions as I had. He was also patient with my indecisiveness when deciding what vehicle to go with. Everyone was warm and welcoming and very knowledgeable, but a special shout out to my dude Damien! Ruby, the finance manager was a delight to work with as well! Super knowledgeable, beautiful and transparent with the details of the financing! Thanks for the great experience everyone!!

Damien was awesome. Highly recommend working with him if you can.

Extremely happy with the staff at fiesta Volkswagen, again! This is our second VW purchase from this same location and they go above and beyond. We had a couple things to follow up on with our new Atlas, and we have received nothing but great customer service.

Damien, Jessica and Ruby were super helpful. I came in not knowing exactly what I wanted and they were able to help me narrow down the perfect vehicle for me. The staff were super friendly and helpful and I definitely would recommend anyone who needs a car to go through Damien, his sales manager Jess and finance manager Ruby!

I had an awesome experience today at Fiesta Volkswagen. I worked with Damien and he went the extra mile, above and beyond. I'm so glad I got to come back to VW and have another great experience. We absolutely love our Jetta sport. They worked with us on price, fought for us get us a better deal with the bank. I never felt like just another car deal. The general manager Derek, the sales manager Jess all worked with and for us to get into this Jetta. I'm looking forward to coming back and getting a new car ... Read More

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Google - Mar 20, 2026

I had an awesome experience today at Fiesta Volkswagen. I worked with Damien and he went the extra mile, above and beyond. I'm so glad I got to come back to VW and have another great experience. We absolutely love our Jetta sport. They worked with us on price, fought for us get us a better deal with the bank. I never felt like just another car deal. The general manager Derek, the sales manager Jess all worked with and for us to get into this Jetta. I'm looking forward to coming back and getting a new car in the future.

I had an amazing experience at Fiesta Volkswagen in Albuquerque, especially working with Howard and the entire team. As a single mom who needed a reliable three-row vehicle for my family, I was under a lot of pressure to find something affordable and dependable. Howard and the crew went above and beyond to make it happen. They worked incredibly hard to get me approved and into a vehicle that fit my situation. The communication throughout the process was excellent they kept me updated, answered every question, and made sure I understood everything step by step. What stood out the most ... Read More

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Google - Mar 4, 2026

I had an amazing experience at Fiesta Volkswagen in Albuquerque, especially working with Howard and the entire team. As a single mom who needed a reliable three-row vehicle for my family, I was under a lot of pressure to find something affordable and dependable. Howard and the crew went above and beyond to make it happen. They worked incredibly hard to get me approved and into a vehicle that fit my situation. The communication throughout the process was excellent they kept me updated, answered every question, and made sure I understood everything step by step. What stood out the most was how respectful and patient everyone was. They treated me like a person, not just a sale, and really tried to find the best option for me and my kids. I truly appreciate the effort the whole team put in. If you’re looking for a dealership that will actually work with you and fight to get you into a car, I highly recommend Fiesta Volkswagen and ask for Howard. Thank you again for making what could have been a stressful situation such a positive experience!

Managers at the service department are about the only redeeming quality. Dropped my car off for a same day service and had to call minutes before closing to find out the service tech emptied my transmission fluid without checking if they had the parts. I was stuck without a car for 3 days until finally the part they lost was returned. I had to call every time to get an update on my vehicle and show up at the dealership to know my vehicle was ready. On my service report a derogatory spanish term was written on it. Both the service ... Read More

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Google - Feb 26, 2026

Managers at the service department are about the only redeeming quality. Dropped my car off for a same day service and had to call minutes before closing to find out the service tech emptied my transmission fluid without checking if they had the parts. I was stuck without a car for 3 days until finally the part they lost was returned. I had to call every time to get an update on my vehicle and show up at the dealership to know my vehicle was ready. On my service report a derogatory spanish term was written on it. Both the service manager and dealership manager reached out and I felt that everything was properly addressed and handled finally. However, I am leaving a review now because I took my car to another service center and have been told and shown that my transmission drain bolt was incorrectly installed, so the $400 service I just got to replace the fluid was pointless as it has been leaking due to the service techs incompetence.

UPDATE: Now the the "new" car ibjust got has the engine light on and Injust had to buy brand new tires as well... this company is trash.. they are dishonest, especially Jose. They are crooks and I would NEVER recommend or trust this establishment for anything. I am disgusted by the service I've gotten, the condition of my vehicle when it was given to me after payin $20,000 for it, and with how absolutely dishonest and lacking in integrity every single person has to be to do business this way... Absolutely inexcusable and pathetic!!! 👎👎👎👎 The vehicle that I ... Read More

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Google - Feb 24, 2026

UPDATE: Now the the "new" car ibjust got has the engine light on and Injust had to buy brand new tires as well... this company is trash.. they are dishonest, especially Jose. They are crooks and I would NEVER recommend or trust this establishment for anything. I am disgusted by the service I've gotten, the condition of my vehicle when it was given to me after payin $20,000 for it, and with how absolutely dishonest and lacking in integrity every single person has to be to do business this way... Absolutely inexcusable and pathetic!!! 👎👎👎👎 The vehicle that I paid $20,000 for was given to me filthy... Even after complaining, asking for it to be cleaned, and letting the manager know that the condition of the car was unacceptable... it was like getting a rental car, not a new-to-me car... I feel like vehicles should be clean and ready for customers before they even test drive them... Why are we driving around in the previous owner's filth and mess??? And why don't you respect your customers enough to give them a clean car when they pay tens of thousands of dollars for it?? I shouldn't have to go pay to get the inside detailed and cleaned. That should be done by the dealership. And we got no response when we called to ler them know that we didn't appreciate the condition the car was given in... highly disappointing and unacceptable.

I worked with Howard and Derek last week purchasing my new Jetta. Both gentleman were extremely helpful throughout the process as well as Jessica and Ruby. I had a great experience and I’m so happy with my purchase.

Miguel in service helped me understand what i needed to get done on my vehicle while explaining it simply and telling me what I definitely need and what I can wait on instead of pushing everything on me

Miguel in service was really helpful, quick and understanding. Will come back again!

That boi Miguel killing it

From the moment we walked in they never produced the vehicle I wanted to purchase. Told me lies, like the one I wanted conveniently sold the next day. Kept trying to sell me other more expensive vehicles I don’t even like. It’s people like Mike that give the car industry a bad name, typical car salesman full of lies. Will not return and in the end I can say I dodged a bullet with that dealership.

Caution!!!!! Whatever you do, do not use Jose as your as you sales person He's very unprofessional. Does not want to get back to you when he says he's going to get back to you. Lies to you puts you on hold. Talk to the general manager. He didn't give a care in the world. find another dealership If I could give them negative stars I would I have to put one star where it won't let me post it

Where do I even begin!!!! Worst experience every time I step in that service department. I typically just go for oil changes but every time I do go I end up having to replace something else or something happens to my atlas days after an oil change. Went in for an oil change no issues but then the very next day my back brakes were grinding/scraping out of no where. I had to replace brakes $900. Next issue… I needed a software update where I was told it was a recall to wait and they would contact me. Waited months ... Read More

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Google - Nov 30, 2025

Where do I even begin!!!! Worst experience every time I step in that service department. I typically just go for oil changes but every time I do go I end up having to replace something else or something happens to my atlas days after an oil change. Went in for an oil change no issues but then the very next day my back brakes were grinding/scraping out of no where. I had to replace brakes $900. Next issue… I needed a software update where I was told it was a recall to wait and they would contact me. Waited months and months finally I was getting all kinds of errors, gps not working, water detected in charging ports. I told them I needed a system update since that’s what the tech told me. They still charged me $250 for a diagnostic fee just to do what they already told me needed to be done!! FINAL STRAW!!! 😡 Today went in for a simple 8am oil change. Lady comes in and says ma’am how long has your hood not been opening for!!? 🤔🤔🤔 I’m like what!!! It’s been fine. SUPPOSEDLY when the “tech” went to open the hood the cable snapped so my hood won’t open and they are unable to complete the oil change till I replace the cable another $250. HOW IS THAT MY FAULT!!!!!???? It was fine this whole time but all of a sudden the cable breaks when they go to pop the hood! They literally said I was the FOURTH person this month this happened to!!! I don’t believe anything they say. They scam people!! Why would I go in knowing my hood is broken and not say something. I wouldn’t have woken up at 630am on a Saturday just to go knowing they weren’t going to be able to open my hood! These people lie and cause other issues with your car!!! I’m done with this place!! Worst place!!!

WOW! $4500 to replace a timing belt and water pump? Average replacement cost $1500 everywhere else. Ridiculous!! Fiesta VW had my vehicle over two months. Wanted $2500 to change out heater core. I changed out in 30 minutes plus $72 for heater core. This place is a damn rip off. Warning stay away. They don't even deserve a rating of one star. General manager is a joke. The mechanic quit right after completing our work. Never touched warranty work which was the reason we took the vehicle in in the first place. They are a fraud plain and simple. My advice, go somewhere else. ... Read More

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Google - Nov 20, 2025

WOW! $4500 to replace a timing belt and water pump? Average replacement cost $1500 everywhere else. Ridiculous!! Fiesta VW had my vehicle over two months. Wanted $2500 to change out heater core. I changed out in 30 minutes plus $72 for heater core. This place is a damn rip off. Warning stay away. They don't even deserve a rating of one star. General manager is a joke. The mechanic quit right after completing our work. Never touched warranty work which was the reason we took the vehicle in in the first place. They are a fraud plain and simple. My advice, go somewhere else. Perhaps another state would be a good choice.

My daughter bought a 2024 jetty from you. When she'd driven about 1000 miles, she made an appt with service because the back brakes made loud squeezing noises almost constantly. She was told 'VW has always made noisy brakes, they are fine.' Over the course of the next year, she took her car in for oil changes, multipoint inspections, etc. In April 2025 she took it in again because the brakes sounded even worse. She was told there is a recall on the back brakes and that they would fix it. She waited an entire day for them to complete the brake ... Read More

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Google - Oct 30, 2025

My daughter bought a 2024 jetty from you. When she'd driven about 1000 miles, she made an appt with service because the back brakes made loud squeezing noises almost constantly. She was told 'VW has always made noisy brakes, they are fine.' Over the course of the next year, she took her car in for oil changes, multipoint inspections, etc. In April 2025 she took it in again because the brakes sounded even worse. She was told there is a recall on the back brakes and that they would fix it. She waited an entire day for them to complete the brake job - a 2-hour job at most. When she left there, her brakes sound worse. She went back again and the Service Manager told her again, they are fine. Now, 6 months later, she's been driving around with her brakes sounding like they are failing metal-on-metal. She took her car in for multipoint inspection and they tell her that her back brakes (yes the 'replaced' ones) need new rotors and pads because they are so worn down it's dangerous. Plus, they tell her she has to pay for it!! $800. plus labor. This is absolutely ridiculous! Brakes installed correctly with parts that are correct should not need to be replace in 6 months - especially when the replacement was because of a recall. After reading more reviews here saying they don't know what they are doing- I am going to take this to the Better Business Bureau to get resolution.

I wish I could give Fiesta VW zero stars. Please do not trust them with your vehicle. My car was damaged by one of their service technicians. I immediately reported the interior damage to the manager at the time, Rick. It took over a year just to come to an agreement regarding compensation for the damages. Then, the current service manager, Trey, quoted me one amount—but when the check was finally issued, it was for half that amount. He told me that’s all they were willing to offer. We work far too hard for our vehicles to be ... Read More

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Google - Oct 21, 2025

I wish I could give Fiesta VW zero stars. Please do not trust them with your vehicle. My car was damaged by one of their service technicians. I immediately reported the interior damage to the manager at the time, Rick. It took over a year just to come to an agreement regarding compensation for the damages. Then, the current service manager, Trey, quoted me one amount—but when the check was finally issued, it was for half that amount. He told me that’s all they were willing to offer. We work far too hard for our vehicles to be treated carelessly. Don’t trade quality for convenience—avoid this dealership.

My wife and I brought in our Golf because it was leaking oil! After the service department looked at it they called us and told us that it was the drain gasket and it wasn’t the right gasket so they could fix it and top off the oil for a fee! Then they told us to take it back to Valvoline where we had the oil changed and have them fix it! After going back to Valvoline and having them look at it, it was determined that it was the wrong gasket and they only carried one kind of ... Read More

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Google - Oct 18, 2025

My wife and I brought in our Golf because it was leaking oil! After the service department looked at it they called us and told us that it was the drain gasket and it wasn’t the right gasket so they could fix it and top off the oil for a fee! Then they told us to take it back to Valvoline where we had the oil changed and have them fix it! After going back to Valvoline and having them look at it, it was determined that it was the wrong gasket and they only carried one kind of gasket! So they called a parts shop and sent 1 of there employees to get the part and the replaced the part and topped off the oil for free! Volkswagen should’ve know that it was the wrong kind of gasket and changed it and used the 1/2 quart of oil it took to top it off and done it for free! This was a relatively easy fix! The service department was not only horrible with their customer service but also the guy that helped us was a complete jerk!!! If I could I would never use Fiesta Volkswagen service department ever again!

Twice now I've had to drop my daughters car off because of the same issue. Each time I was told a multi point inspection was done. Twice now the same warning lights keep appearing. To make matters worse, the service department left paint pen marks all over the glass when they returned it me. They are careless with other peoples belongings. They are careless in making false promises. They are careless in everything they do.

I’m writing to express my continued frustration with the service experience at your dealership regarding my daughter’s Volkswagen Jetta, which is covered under warranty. After the initial repairs, we were told the car was ready for pickup. But when my husband arrived, he noticed new warning lights on the dashboard, including the check engine light. It was immediately clear that the vehicle hadn’t undergone the multi-point inspection your team claimed had been completed. We had no choice but to leave the car with you for several more days. When we picked it up the second time, we ... Read More

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Google - Oct 2, 2025

I’m writing to express my continued frustration with the service experience at your dealership regarding my daughter’s Volkswagen Jetta, which is covered under warranty. After the initial repairs, we were told the car was ready for pickup. But when my husband arrived, he noticed new warning lights on the dashboard, including the check engine light. It was immediately clear that the vehicle hadn’t undergone the multi-point inspection your team claimed had been completed. We had no choice but to leave the car with you for several more days. When we picked it up the second time, we were hopeful the issues had been resolved. Instead, another warning light appeared shortly after leaving the dealership. This suggests that, once again, the promised inspection was either incomplete or not performed at all. To add to our frustration, the service department had left paint pen markings all over the glass, something I’ve never seen from a professional dealership. This entire experience has been exhausting. We trusted your team to handle the repairs thoroughly and respectfully, especially under warranty. Instead, we’ve dealt with repeated delays, overlooked issues, and careless handling of the vehicle. Having to bring your car in two times and towed in on the third time for the same issue is ridiculous. I hope this feedback is taken seriously and used to improve your service process moving forward.

***DO NOT TRUST OR BUY FROM THIS DEALER*** The general manager is one of the rudest and disrespectful persons I've ever dealt with at a business. Shady business practices!

Purchased a brand new car exactly a year ago here. Has 8k miles on it. Had to have it towed in because the check engine light came on and the engine overheated. Along with a few other codes involving the ignition. It’s currently still there and has not even been touched or looked at. And it’s been 3 weeks. Everytime I call for an update I’m told the people quit and my car is next. Same response for several weeks. How do you not even look at the car 3 weeks later?? And why is it even there with ... Read More

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Google - Aug 21, 2025

Purchased a brand new car exactly a year ago here. Has 8k miles on it. Had to have it towed in because the check engine light came on and the engine overheated. Along with a few other codes involving the ignition. It’s currently still there and has not even been touched or looked at. And it’s been 3 weeks. Everytime I call for an update I’m told the people quit and my car is next. Same response for several weeks. How do you not even look at the car 3 weeks later?? And why is it even there with engine problems at 8k miles in the first place? Not only do I feel like I’ve been sold a lemon, they have zero interest even getting started on it. I don’t recommend anyone buying a car here. Or taking your car to the service department. Go somewhere else to buy and service your car.

Worst car repair experience of my life! We called to make a service appointment and were scheduled to bring our car in on Tuesday morning. They said we should be able to pick it up the following day. 10 DAYS LATER we were finally able to pick up our car! It didn't seem like they even started working on it until the following Monday. Meanwhile, they didn't give any updates. I had to call each day to find out what the status was and was given various excuses (staffing shortages, received the wrong part, etc) each time. Service staff ... Read More

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Google - Aug 18, 2025

Worst car repair experience of my life! We called to make a service appointment and were scheduled to bring our car in on Tuesday morning. They said we should be able to pick it up the following day. 10 DAYS LATER we were finally able to pick up our car! It didn't seem like they even started working on it until the following Monday. Meanwhile, they didn't give any updates. I had to call each day to find out what the status was and was given various excuses (staffing shortages, received the wrong part, etc) each time. Service staff didn't seem to care about resolving the problems or making it right. Never Again!

SCAM ALERT!!! Please check Internet pricing because they don't I am ONLY giving a two stars because of the excellent customer service skills of Jose and Trey! It really shouldn't get no stars!! However, the general manager at this location set a horrible example for the employees here. As a general manager YOU should have the knowledge and pricing of vehicles AT ALL THREE LOCATIONS KIA, VOLKSWAGEN AND SUBARU especially if you guys share vehicles! Darn near $5,000 difference we are talking. The lack of communication between all three locations is horrible!

We purchased a used car in May 2025. The manager Charles, stated they would check fluid levels, since the reservoir for radiator fluid looked empty. I called them and told them I had the cashier’s check for 24k ready. If the car could be checked, along with needing batteries for the fobs. When we got there we worked with Jose. He told us he would get the service center to check the car and detail it. In the meantime we had to wait. They never gave us batteries and from May thru August we have to add radiator fluid to ... Read More

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Google - Aug 12, 2025

We purchased a used car in May 2025. The manager Charles, stated they would check fluid levels, since the reservoir for radiator fluid looked empty. I called them and told them I had the cashier’s check for 24k ready. If the car could be checked, along with needing batteries for the fobs. When we got there we worked with Jose. He told us he would get the service center to check the car and detail it. In the meantime we had to wait. They never gave us batteries and from May thru August we have to add radiator fluid to vehicle. Supposedly this vehicle was one of the service managers cars. Knowing this they sold a car that has some kind of leak in radiator system and still sold for 24k. Very disappointed in buying a vehicle from Fiesta Volkwagen. No follow thru, just empty gestures. I would not go back and or suggest you buying from the place. There are many other places to shop. My daughter wanted a Mazda and they had this car advertised. We made a costly mistake that we need to live with now. Lots of empty promises and not checking their vehicles before selling them at a retail price.

Absolutely Disgusted with Fiesta Volkswagen’s Handling of Harassment and Trauma I’m beyond disappointed with my experience at Fiesta Volkswagen. I purchased my vehicle in October 2024. The salesman who sold me the vehicle, Howard Green, began messaging me shortly after the purchase in ways that made me feel extremely uncomfortable and harassed. These messages were personal, flirtatious, and crossed professional boundaries — and it went on for months. I finally brought it to the attention of the general manager, Charles. After reviewing the messages in person and agreeing that the behavior was inappropriate, all the dealership did was issue a ... Read More

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Google - Jun 30, 2025

Absolutely Disgusted with Fiesta Volkswagen’s Handling of Harassment and Trauma I’m beyond disappointed with my experience at Fiesta Volkswagen. I purchased my vehicle in October 2024. The salesman who sold me the vehicle, Howard Green, began messaging me shortly after the purchase in ways that made me feel extremely uncomfortable and harassed. These messages were personal, flirtatious, and crossed professional boundaries — and it went on for months. I finally brought it to the attention of the general manager, Charles. After reviewing the messages in person and agreeing that the behavior was inappropriate, all the dealership did was issue a write-up. That’s it. No serious consequences. No accountability. Just a slap on the wrist. As a disabled veteran who was raped during my military service, this situation has been deeply triggering and emotionally damaging. I expected professionalism and safety — not boundary violations, not emotional manipulation, and certainly not to be brushed aside like my trauma didn’t matter. Fiesta Volkswagen had the chance to do the right thing. Instead, they swept it under the rug. I would not recommend this dealership to anyone — especially not to women or veterans. We deserve to be treated with respect. I wasn’t.

Came in for a simple oil change — told it would take 2 hours, ended up sitting there for almost 5 with no updates, no apology, nothing. As if that wasn’t enough, I get in my car and realize my Apple CarPlay USB charger is gone. I never take it out, it lives in the car. When I brought it up, I was met with the most ridiculous excuse: “No one uses USB chargers anymore.” Really? That’s your answer? I asked to speak to the GM, Charles, who was completely dismissive, while the service manager Trey was conveniently “on lunch” and ... Read More

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Google - Jun 17, 2025

Came in for a simple oil change — told it would take 2 hours, ended up sitting there for almost 5 with no updates, no apology, nothing. As if that wasn’t enough, I get in my car and realize my Apple CarPlay USB charger is gone. I never take it out, it lives in the car. When I brought it up, I was met with the most ridiculous excuse: “No one uses USB chargers anymore.” Really? That’s your answer? I asked to speak to the GM, Charles, who was completely dismissive, while the service manager Trey was conveniently “on lunch” and then had “more important things to do.” No one checked cameras, no one helped, no one cared. I was treated like I was the problem, like I was imagining it. I’ve always trusted Volkswagen for their service, paid the premium because I expected quality and integrity. Instead, I was disrespected, ignored, and left feeling like my time and property meant absolutely nothing. I will never step foot in that dealership again.

My wife and I came in knowing our budget and what features we wanted. We were flexible and simply wanted to go over ballpark numbers to see if the vehicle made sense for us. The salesman was friendly and helpful — but things went off the rails when we sat down with the finance manager. Despite clearly stating that I wasn’t asking for exact financing terms — just a general range — he became irritated. He claimed my questions “couldn’t be answered without running credit,” even though I never asked for specifics. When I clarified again, he raised his voice, scribbled ... Read More

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Google - Jun 1, 2025

My wife and I came in knowing our budget and what features we wanted. We were flexible and simply wanted to go over ballpark numbers to see if the vehicle made sense for us. The salesman was friendly and helpful — but things went off the rails when we sat down with the finance manager. Despite clearly stating that I wasn’t asking for exact financing terms — just a general range — he became irritated. He claimed my questions “couldn’t be answered without running credit,” even though I never asked for specifics. When I clarified again, he raised his voice, scribbled aggressively on the paperwork, and spoke to me in a condescending and belittling tone, like I was completely incompetent. It was unprofessional, embarrassing, and flat-out rude. We ended up purchasing a vehicle elsewhere. And to be clear — none of the other dealerships in the area had any issue answering the exact same questions. They were respectful, transparent, and happy to help — exactly how car buying should be. To follow up, I tried calling the dealership to speak with the general manager. The first time, I was told he was unavailable. Fine. But the second time, someone answered, said he was unavailable again and was asked what the issue was. I explained it was regarding the store, and asked if I was speaking with a manager. The man hesitated and then said, “Yes, yes I’m a manager,” in a way that felt improvised and unconvincing. I checked the staff list on their website afterward — the person I spoke with was listed as sales staff, not management. Just another red flag and example of dishonesty at this dealership. As a veteran, and a human being I expect direct answers and mutual respect. What I got here was the opposite. Between the treatment from finance and the phone runaround, this place lost not just a sale, but any future business or recommendation from me. Don’t waste your time.

I went this morning with a battery failure. My car is a 2023 Taos with less then 15k, they didn’t receive car because they don’t have enough personnel. The lady of service stated that I should be fine and I need to come back until my appointment was set, 2 weeks from now, in the mean time my car is not working, and got stranded at the middle of the road

If you were looking to get your oil changed you're probably a month scheduled out the place just seems very disconnected and haphazard the way the schedule and gets customers processed through their shop University is a far Superior operation if given the choice I would definitely recommend University

Bought a new Tiguan on 3/26/25,had it for 15 days and fuel tank started leaking.it still had 1/2 tank of original gas from the dealership, I had not even put 200 miles on it. Took it back to the dealership on 4/9/25 at 8:30 am. I’m writing this review on the morning of 4/30/25. Still no news on when I will get my vehicle back. I realize things break, I’m not so angry that this happened, I’m angry that fiesta Volkswagen has not addressed it in a reasonable amount of time. Very disappointed in this purchase and this dealership. My salesman Howard ... Read More

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DealerRater - Apr 30, 2025

Bought a new Tiguan on 3/26/25,had it for 15 days and fuel tank started leaking.it still had 1/2 tank of original gas from the dealership, I had not even put 200 miles on it. Took it back to the dealership on 4/9/25 at 8:30 am. I’m writing this review on the morning of 4/30/25. Still no news on when I will get my vehicle back. I realize things break, I’m not so angry that this happened, I’m angry that fiesta Volkswagen has not addressed it in a reasonable amount of time. Very disappointed in this purchase and this dealership. My salesman Howard has been great and has tried to help.

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I was disappointed that when I tried to lease a car from them I got a run around and when they said something was available, they’d quickly say, whoops it’s sold. I got the sense because I wanted to lease I wasn’t a priority. Went with a different company and I loved driving a VW for 8 years. 2 stars because I loved my Jetta but this location lacked in customer following up.

Took my TDI Passat in to replace a clockspring Under warranty. Trunk was dented The time they had the vehicle. Owner refused repair. Bluetooth stopped working after Clockspring replace Secondary tech found fuse removed from the Carnet unit. They are sabotaging to get more money. Do not go here or buy a vehicle here. That's why they got one star

I own a 2015 Voltswagon Tiguan SE 2WD 4 door that had been a great vehicle, up until I took it into Fiesta Voltswagon for its 80k recommended service on 2/14/24. Only twenty days after the 80k service, its fan remained on after parking and shutting it off. After taking it in to check this out & mentioning it had never happened before on 3/5/24, the technician stated, “Drove vehicle for 28 miles and then park and fan did stay on. This is normal due to being on for only 1:15.44. This help engine cool down. Will see this more when during hot seasons.” It was ... Read More

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Google - Feb 26, 2025

I own a 2015 Voltswagon Tiguan SE 2WD 4 door that had been a great vehicle, up until I took it into Fiesta Voltswagon for its 80k recommended service on 2/14/24. Only twenty days after the 80k service, its fan remained on after parking and shutting it off. After taking it in to check this out & mentioning it had never happened before on 3/5/24, the technician stated, “Drove vehicle for 28 miles and then park and fan did stay on. This is normal due to being on for only 1:15.44. This help engine cool down. Will see this more when during hot seasons.” It was early Spring. Not hot. The 2nd issue began less than 6 months after that. A honking sound underneath the car on right turns. The engine light came on not long after. On 10/1/24, I returned the vehicle to Fiesta for further diagnosis which ended up costing $4,406.29. Almost immediately after this, I received several offers from Fiesta sales offering to buy the vehicle. According to their assessment on 12/20/24, the vehicle was only worth $3,000 DESPITE just having spent $4,406.29 with VW services. In the sales “Appraisal Report”, they noted an “engine leak”, which was very puzzling as they had just repaired the engine. I scheduled to have an oil change and talk to them about this. Fiesta then had the vehicle 1/3/24-1/23/2 at another charge of $932.25. I received no progress reports after 17 days. On 1/21 I went in to fiesta to get something & check the status. The advisor told me that the technician said the part needed would be in the next day & that it should be done by “tomorrow” (1/22). I received no word on 1/22. On 1/23, I called & it was ready. The advisor offered to have the technician check the alignment which I had initially asked them to check. I opted to get a 2nd opinion about the alignment. Another mechanic got me in for an alignment quickly on 1/27, giving a “courtesy inspection”. There were 2 very unfortunate findings: 1) Engine coolant was low in the reservoir with no visible signs of coolant leaks. Recommend engine coolant fluid service.” At a cost of $245.39. 2) “Engine leaking oil. Recommend de grease and dye service to determine locations of oil leaks”. At a cost of $64.55. Keep in mind that these were 2 of the 46 items the Fiesta technician had passed during the 1/3-1/23 time frame. With these 2 findings, I opted to pay for diagnosing the engine leak with the second mechanic. For their 2nd finding of the coolant system, I wanted to hold off on the diagnosis cost of $245.39, because I knew the VW technician notes had mentioned that this had passed inspection less than a week prior. It was discovered from another engine diagnostic, “Found vacuum pump gasket replaced at Fiesta Voltswagon is leaking oil. Recommend customer take vehicle back to Fiesta Voltswagon for warranty repairs.” I headed back to VW that day & showed the advisor these 2 issues found. He checked the car in & mentioned that the technician who just worked on my car left Fiesta. Of note, the advisor only typed into the computer system one of the 2 issues I showed him. When I asked about it before leaving, he HAND WROTE the 2nd issue about the low coolant. After almost a week, with yet again no word from them as to the issues, I emailed the service manager. He responded that I would likely have my car by the end of the week, but if not they likely could not provide a car loan, despite the extensive problems we’d been having that their technician had caused. They called 2/7 & the work was supposedly done so that I could get my car. The advisor again only mentioned 1 of the 2 issues being repaired that I had told him about. So, I asked if the low coolant issue had been looked at. He said the mechanic “saw no leaks and topped it off”. On 2/16 I began noticing a leak in my driveway again. I opted to go to the second opinion mechanic for diagnostics. They discovered there was indeed a coolant leak and oil separator issue resulting in a cost of $3,134.22. Very shady and dishonest business practices at Fiesta VW.

I have to wait a month for my appointment and then vw has my car all day just to tell me that they don’t have the part in , on a recalled part. Talk about wasting a customers time. The part is on back order and it could be up to six months for the part to come. Meanwhile , They tell me it’s safe to drive my car without the use of the horn.

Right from the get-go these guys took care of business for me. Absolutely love my new Volkswagen! That wouldn't shop anywhere else thank you guys I appreciate everything!

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Unfortunately my daughter bought an $18,000 2017 Subaru crosstrek from them with 70,000 miles on it and it broke down within 2 months with a $2500 repair to the differential and they would do nothing for her. They have no warranty except the $3000 extended warranty you have to buy - nothing else - so buyer beware unless you spend an extra $3000 on your car. My daughter bought her 1st expensive car from them at 21 years old and this was her experience. When I called I was told there was nothing they could do for her by multiple sales people. So I guess my other kids ... Read More

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Google - Dec 21, 2024

Unfortunately my daughter bought an $18,000 2017 Subaru crosstrek from them with 70,000 miles on it and it broke down within 2 months with a $2500 repair to the differential and they would do nothing for her. They have no warranty except the $3000 extended warranty you have to buy - nothing else - so buyer beware unless you spend an extra $3000 on your car. My daughter bought her 1st expensive car from them at 21 years old and this was her experience. When I called I was told there was nothing they could do for her by multiple sales people. So I guess my other kids nor myself or my husband will be buying here again. Very disappointed.

The team was easy to work with and not pushy. They were honest and upfront and fair on their pricing.

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I came in for the fuel pump recall. Everyone was friendly and helpful. I came in with about 1/8 a tank more than advised, but they still managed to get everything done and I didn’t even lose any gas. Thanks! Everything done in a timely manner and my car was ready when I arrived.

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I took my vehicle in because I had lots of lights on the dash and had them check out a shaking that happens when I use the brakes at high speed. It took them a month and a half to replace the battery, an engine control module, and some wiring, the last two were warranty but they charged me 400 for the battery(which i was quoted 200 but whatever at that point i just wanted to get out of there so i paid). They recommended that I replace all four rotors for the shaking because they were warped and that my ... Read More

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Google - Nov 30, 2024

I took my vehicle in because I had lots of lights on the dash and had them check out a shaking that happens when I use the brakes at high speed. It took them a month and a half to replace the battery, an engine control module, and some wiring, the last two were warranty but they charged me 400 for the battery(which i was quoted 200 but whatever at that point i just wanted to get out of there so i paid). They recommended that I replace all four rotors for the shaking because they were warped and that my brake pads were at half life so it wasn't the brake pads. They wanted 2500 to do the rotors. We ended up taking the vehicle to another mechanic to check out the shaking and the brake pads that are behind the rotors were essentially entirely worn down. Once the brake pads were replaced the shaking stopped. I tried to get the service managers info directly to send this to him but all I would get were sales calls when I specifically was asking for the service managers email.

The dealership is fantastic the salesmen and women all help you understand the vehicle you are purchasing or going to purchase. Howard was great and easy to work with. Kept in contact and got me everything I asked for in my new vehicle.

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Knowledgeable service staff and transparent pricing made my oil change a breeze. They did a great job.

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Someone is not telling the truth… Not sure if there was a miscommunication with the Service mechanic or the service representative, but the tires were not rotated as the service representative explained. In addition, they fixed The headlight bulb on the passenger side and said all of a sudden, the driver side doesn’t work well after looking the bulb is busted, and they left the glass inside of the headlight. I left a message for the service to call me back was two days ago and no response.

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I took my taos in to check the brakes and I have to pay for the service because my warantee was over my like 150 or so miles and if they could have made an appointment for me the week I called instead of 3 weeks later I wouldn't have to pay, how is this fair? and I really cant afford the 500$ they want to charge for a brake job

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Howard Green made our sales easy, very patient and helpful. I would recommend him to be your salesman.

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Very good professional service. Work done was a good quality. Good explanation and pleasant waiting environment at the dealership.

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Miles is the kindest worker, he is always very understanding and takes care of everything i need and communicates well.

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Howard Green was easy and pleasant to work with, He knew a lot about my model and never pressured me into making a decision.

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Great service, thorough work, great job! They were so nice and explained everything they did completely.

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